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annotate DOCS/bugreports.html @ 6019:5c3b0b165f3a
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| author | arpi |
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| date | Wed, 08 May 2002 22:11:14 +0000 |
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13 <FONT CLASS="text"> |
| 1612 | 14 |
| 1682 | 15 <P><B><A NAME=C>Appendix C - How to report bugs</A></B></P> |
| 1612 | 16 |
| 1682 | 17 <P><B>How to report bugs?</B></P> |
| 18 | |
| 5237 | 19 <P>First of all please try the latest CVS version of mplayer as your bug might |
| 20 already be fixed there. CVS instructions can be found at the bottom of | |
| 21 <A HREF="http://www.mplayerhq.hu/homepage/dload.html">this page</A>.</P> | |
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| 5237 | 23 <P>If this did not help please refer to <A HREF="documentation.html#D">Appendix D</A> |
| 24 and the rest of the documentation. If your problem is not known or not solvable by | |
| 25 our instructions, then please report the bug.</P> | |
| 1612 | 26 |
| 5237 | 27 <P><B>Where to report bugs?</B></P> |
| 1612 | 28 |
| 1682 | 29 <P>Subscribe to the mplayer-users mailing list:<BR> |
| 2130 | 30 <A HREF="http://mplayerhq.hu/mailman/listinfo/mplayer-users">http://mplayerhq.hu/mailman/listinfo/mplayer-users</A><BR> |
| 5237 | 31 and send your bug report to:<BR> |
| 4058 | 32 <A HREF="mailto:mplayer-users@mplayerhq.hu">mplayer-users@mplayerhq.hu</A><BR> |
| 5237 | 33 Please note that we will not individually CC (carbon-copy) people so it is a good |
| 34 idea to subscribe to actually receive your answer.</P> | |
| 1682 | 35 |
| 5237 | 36 <P>Please do not send bug reports privately to individual developers. This is |
| 37 community work and thus there might be several people interested in it. | |
| 38 Also sometimes other users already experienced your troubles and have a | |
| 39 solution in hand how to circumvent a problem even if it is a bug in mplayer | |
| 40 code.<BR> | |
| 41 The language of this list is <strong>English</strong>.</P> | |
| 1612 | 42 |
| 5237 | 43 <P>Please describe your problem as detailed as possible with examples etc. |
| 44 and do not forget to include this valuable information:</P> | |
| 1612 | 45 |
| 5237 | 46 <P><B>What to report?</B></P> |
| 1682 | 47 |
| 5237 | 48 <P><B><I>System Information</I></B></P> |
| 1612 | 49 |
| 1682 | 50 <UL> |
| 5237 | 51 <LI>Your Linux distribution or operating system e.g.: |
| 52 <UL> | |
| 53 <LI>Red Hat 7.1 | |
| 54 <LI>Slackware 7.0 + devel packs from 7.1 ... | |
| 55 </UL> | |
| 1682 | 56 <LI>kernel version:<BR> |
| 57 <CODE>uname -a</CODE> | |
| 58 <LI>libc version:<BR> | |
| 59 <CODE>ls -l /lib/libc[.-]*</CODE> | |
| 60 <LI>X version:<BR> | |
| 61 <CODE>X -version</CODE> | |
| 5237 | 62 <LI>gcc and ld versions:<BR> |
| 1682 | 63 <CODE>gcc -v<BR> |
| 64 ld -v</CODE> | |
| 65 <LI>binutils version:<BR> | |
| 66 <CODE>as --version</CODE> | |
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67 <LI>if only the GUI is buggy : |
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68 <UL> |
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69 <LI>GTK version</LI> |
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70 <LI>GLIB version</LI> |
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71 <LI>libpng version</LI> |
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72 <LI>GUI situation in which the bug occurs</LI> |
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73 </UL> |
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74 </LI> |
| 1682 | 75 </UL> |
| 76 | |
| 5237 | 77 <P><B><I>Hardware & drivers</I></B></P> |
| 1612 | 78 |
| 1682 | 79 <UL> |
| 5237 | 80 <LI>CPU info (this works on Linux only):<BR> |
| 1682 | 81 <CODE>cat /proc/cpuinfo</CODE> |
| 5237 | 82 <LI>Video card manufacturer and model, e.g.:<BR> |
| 83 <UL> | |
| 84 <LI>ASUS V3800U chip: nVidia TNT2 Ultra pro 32MB SDRAM | |
| 85 <LI>Matrox G400 DH 32MB SGRAM | |
| 86 </UL> | |
| 87 <LI>Video driver type & version, e.g.:<BR> | |
| 88 <UL> | |
| 89 <LI>X built-in driver | |
| 90 <LI>nVidia 0.9.623 | |
| 91 <LI>Utah-GLX CVS 2001-02-17 | |
| 92 <LI>DRI from X 4.0.3 | |
| 93 </UL> | |
| 94 <LI>Sound card type & driver, e.g.:<BR> | |
| 95 <UL> | |
| 96 <LI>Creative SBLive! Gold with OSS driver from oss.creative.com | |
| 97 <LI>Creative SB16 with kernel OSS drivers | |
| 98 <LI>GUS PnP with ALSA OSS emulation | |
| 99 </UL> | |
| 100 <LI>if in doubt include <CODE>lspci -vv</CODE> output on Linux systems | |
| 1682 | 101 </UL> |
| 1612 | 102 |
| 5237 | 103 <P><B>For compilation problems/errors</B></P> |
| 1682 | 104 |
| 5237 | 105 <P><B><I>Please include these files:</I></B></P> |
| 3011 | 106 <UL><LI>configure.log |
| 107 <LI>config.h | |
| 1682 | 108 <LI>config.mak |
| 109 <LI>libvo/config.mak | |
| 110 </UL> | |
| 111 | |
| 5237 | 112 <P><B>For playback problems</B></P> |
| 1682 | 113 |
| 5237 | 114 <P><B><I>Please include the output of mplayer at verbosity level 1</I></B></P> |
| 1682 | 115 <P><CODE> mplayer -v [options] filename &> mplayer.log</CODE></P> |
| 5237 | 116 |
| 117 <P>If your problem is specific to one or more files, then please upload the | |
| 118 offender(s) to:</P> | |
| 119 | |
| 120 <P> <A HREF="ftp://mplayerhq.hu/MPlayer/incoming/">ftp://mplayerhq.hu/MPlayer/incoming/</A></P> | |
| 121 | |
| 122 <P>Also upload a small text file having the same base name as your file | |
| 123 with a .txt extension. Describe the problem you are having with the | |
| 124 particular file there and include your email address as well as the output | |
| 125 of mplayer at verbosity level 1.<BR> | |
| 126 Usually the first 1-5 MB of a file are enough to reproduce the problem, | |
| 127 but to be sure we ask you to: | |
| 128 <P><CODE> dd if=yourfile of=smallfile bs=1024k count=5</CODE></P> | |
| 1612 | 129 |
| 5237 | 130 <P>It will take the first five megabytes of <STRONG>'your-file'</STRONG> and |
| 131 write it to <STRONG>'small-file'</STRONG>.<BR> | |
| 132 Then try again on this small file and if the bug still shows up | |
| 133 your sample is sufficient for us.<BR> | |
| 134 Please <STRONG>do not ever</STRONG> send such files via mail! Upload it, | |
| 135 and send only the path/filename of the file on the FTP-server.<BR> | |
| 136 If the file is accessible on the net, then sending the | |
| 137 <STRONG>exact</STRONG> URL is sufficient.</P> | |
| 1612 | 138 |
| 5237 | 139 <P><B><I>For crashes</I></B></P> |
| 140 | |
| 141 <P><I>If you have a core dump of the crash continue reading the next paragraph, otherwise skip it.</I></P> | |
| 1682 | 142 |
| 5237 | 143 <P><B><I>How to extract meaningful information from a core dump</I></B></P> |
| 144 | |
| 145 <P>Please create following command file:</P> | |
| 1612 | 146 |
| 1682 | 147 <P><CODE>disass $eip-32 $eip+32<BR> |
| 148 printf "eax=%08lX\n",$eax<BR> | |
| 149 printf "ebx=%08lX\n",$ebx<BR> | |
| 150 printf "ecx=%08lX\n",$ecx<BR> | |
| 151 printf "edx=%08lX\n",$edx<BR> | |
| 152 printf "esp=%08lX\n",$esp<BR> | |
| 153 printf "ebp=%08lX\n",$ebp<BR> | |
| 154 printf "edi=%08lX\n",$edi<BR> | |
| 155 printf "esi=%08lX\n",$esi<BR> | |
| 156 </CODE></P> | |
| 1612 | 157 |
| 5237 | 158 <P>Then simply execute the following on your command line:</P> |
| 159 <P> <CODE>gdb mplayer --core=core -batch --command=command_file > mplayer.bug</CODE></P> | |
| 160 | |
| 161 <P><B><I>How to conserve information about a reproducible crash</I></B></P> | |
| 162 <P>Re-compile mplayer with debugging code enabled:</P> | |
| 5347 | 163 <P><CODE> ./configure --enable-debug=3<BR> |
| 5237 | 164 make</CODE></P> |
| 165 and then run mplayer within gdb using: | |
| 166 <P><CODE> gdb mplayer</CODE></P> | |
| 1612 | 167 |
| 5237 | 168 <P>You are now within gdb. Type:</P> |
| 169 <P><CODE> run -v [options-to-mplayer] filename</code></P> | |
| 170 and reproduce your crash. As soon as you did it, gdb will | |
| 171 return you to the command line prompt where you have to enter | |
| 172 <P><CODE> bt<BR> | |
| 173 disass $eip-32 $eip+32</CODE></P> | |
| 174 and send the complete output to us. | |
| 175 | |
| 176 <P><B>General note</B></P> | |
| 1612 | 177 |
| 5237 | 178 <P>If something is quite big (logs for instance) then it is better to upload |
| 179 it to the FTP-server in a compressed format (gzip and bzip preferred) and | |
| 180 include only the path and filename in your bug report.</P> | |
| 1612 | 181 |
| 5237 | 182 <P><B>I know what I am doing...</B></P> |
| 3228 | 183 |
| 5237 | 184 <P>If you created a proper bug report following the steps above and you are |
| 185 confident it is a bug in mplayer, not a compiler problem or broken file, | |
| 186 you have already read the documentation and you could not find a solution, | |
| 187 your sound drivers are OK, then you might want to subscribe to the | |
| 188 mplayer-advusers list and send your bug report there to get a better and | |
| 189 faster answer.<BR><BR> | |
| 190 Please be advised that if you post newbie questions or questions answered | |
| 191 in the manual there, you will be ignored or flamed instead of getting an | |
| 192 appropriate answer.<BR> | |
| 193 So do not flame us and subscribe to -advusers only if you really know | |
| 194 what you are doing and feel like being an advanced mplayer user or | |
| 195 developer. If you meet these criteria it should not be difficult to find | |
| 196 out how to subscribe... | |
| 3228 | 197 </P> |
| 198 | |
| 1612 | 199 </BODY> |
| 200 </HTML> |