annotate DOCS/bugreports.html @ 6055:3ca1f8cf7bfc

various updates by Diego Biurrun <diego@biurrun.de>
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1 <HTML>
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15 <P><B><A NAME=C>Appendix C - How to report bugs</A></B></P>
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16
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17 <P><B>How to report bugs?</B></P>
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18
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19 <P>First of all please try the latest CVS version of mplayer as your bug might
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20 already be fixed there. CVS instructions can be found at the bottom of
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21 <A HREF="http://www.mplayerhq.hu/homepage/dload.html">this page</A>.</P>
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22
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23 <P>If this did not help please refer to <A HREF="documentation.html#D">Appendix D</A>
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24 and the rest of the documentation. If your problem is not known or not solvable by
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25 our instructions, then please report the bug.</P>
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26
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27 <P><B>Where to report bugs?</B></P>
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28
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29 <P>Subscribe to the mplayer-users mailing list:<BR>
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30 &nbsp;&nbsp;&nbsp;&nbsp;<A HREF="http://mplayerhq.hu/mailman/listinfo/mplayer-users">http://mplayerhq.hu/mailman/listinfo/mplayer-users</A><BR>
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31 and send your bug report to:<BR>
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32 &nbsp;&nbsp;&nbsp;&nbsp;<A HREF="mailto:mplayer-users@mplayerhq.hu">mplayer-users@mplayerhq.hu</A><BR>
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33 Please note that we will not individually CC (carbon-copy) people so it is a good
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34 idea to subscribe to actually receive your answer.</P>
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35
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36 <P>Please do not send bug reports privately to individual developers. This is
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37 community work and thus there might be several people interested in it.
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38 Also sometimes other users already experienced your troubles and have a
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39 solution in hand how to circumvent a problem even if it is a bug in mplayer
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40 code.<BR>
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41 The language of this list is <strong>English</strong>.</P>
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42
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43 <P>Please describe your problem as detailed as possible with examples etc.
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44 and do not forget to include this valuable information:</P>
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45
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46 <P><B>What to report?</B></P>
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47
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48 <P><B><I>System Information</I></B></P>
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49
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50 <UL>
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51 <LI>Your Linux distribution or operating system e.g.:
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52 <UL>
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53 <LI>Red Hat 7.1</LI>
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54 <LI>Slackware 7.0 + devel packs from 7.1 ...</LI>
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55 </UL>
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56 </LI>
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57 <LI>kernel version:<BR>
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58 <CODE>uname -a</CODE></LI>
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59 <LI>libc version:<BR>
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60 <CODE>ls -l /lib/libc[.-]*</CODE></LI>
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61 <LI>X version:<BR>
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62 <CODE>X -version</CODE></LI>
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63 <LI>gcc and ld versions:<BR>
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64 <CODE>gcc -v<BR>
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65 ld -v</CODE></LI>
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66 <LI>binutils version:<BR>
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67 <CODE>as --version</CODE></LI>
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68 <LI>If you have problems with fullscreen mode:
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69 <UL>
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70 <LI>Window manager type and version</LI>
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71 </UL>
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72 </LI>
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73 <LI>If only the GUI is buggy:
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74 <UL>
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75 <LI>GTK version</LI>
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76 <LI>GLIB version</LI>
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77 <LI>libpng version</LI>
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78 <LI>GUI situation in which the bug occurs</LI>
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79 </UL>
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80 </LI>
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81 </UL>
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82
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83 <P><B><I>Hardware &amp; drivers</I></B></P>
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84
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85 <UL>
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86 <LI>CPU info (this works on Linux only):<BR>
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87 <CODE>cat /proc/cpuinfo</CODE></LI>
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88 <LI>Video card manufacturer and model, e.g.:
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89 <UL>
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90 <LI>ASUS V3800U chip: nVidia TNT2 Ultra pro 32MB SDRAM</LI>
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91 <LI>Matrox G400 DH 32MB SGRAM</LI>
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92 </UL>
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93 </LI>
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94 <LI>Video driver type &amp; version, e.g.:
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95 <UL>
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96 <LI>X built-in driver</LI>
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97 <LI>nVidia 0.9.623</LI>
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98 <LI>Utah-GLX CVS 2001-02-17</LI>
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99 <LI>DRI from X 4.0.3</LI>
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100 </UL>
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101 </LI>
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102 <LI>Sound card type &amp; driver, e.g.:
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103 <UL>
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104 <LI>Creative SBLive! Gold with OSS driver from oss.creative.com</LI>
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105 <LI>Creative SB16 with kernel OSS drivers</LI>
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106 <LI>GUS PnP with ALSA OSS emulation</LI>
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107 </UL>
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108 </LI>
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109 <LI>If in doubt include <CODE>lspci -vv</CODE> output on Linux systems.</LI>
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110 </UL>
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111
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112 <P><B>For compilation problems/errors</B></P>
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113
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114 <P><B><I>Please include these files:</I></B></P>
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115 <UL>
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116 <LI>configure.log</LI>
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117 <LI>config.h</LI>
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118 <LI>config.mak</LI>
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119 <LI>libvo/config.mak</LI>
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120 </UL>
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121
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122 <P><B>For playback problems</B></P>
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123
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124 <P><B><I>Please include the output of mplayer at verbosity level 1</I></B></P>
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125 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;mplayer -v [options] filename &amp;&gt; mplayer.log</CODE></P>
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126
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127 <P>If your problem is specific to one or more files, then please upload the
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128 offender(s) to:</P>
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129
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130 <P>&nbsp;&nbsp;&nbsp;&nbsp;<A HREF="ftp://mplayerhq.hu/MPlayer/incoming/">ftp://mplayerhq.hu/MPlayer/incoming/</A></P>
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131
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132 <P>Also upload a small text file having the same base name as your file
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133 with a .txt extension. Describe the problem you are having with the
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134 particular file there and include your email address as well as the output
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135 of mplayer at verbosity level 1.<BR>
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136 Usually the first 1-5 MB of a file are enough to reproduce the problem,
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137 but to be sure we ask you to:
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138 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;dd if=yourfile of=smallfile bs=1024k count=5</CODE></P>
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139
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140 <P>It will take the first five megabytes of <STRONG>'your-file'</STRONG> and
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141 write it to <STRONG>'small-file'</STRONG>.<BR>
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142 Then try again on this small file and if the bug still shows up
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143 your sample is sufficient for us.<BR>
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144 Please <STRONG>do not ever</STRONG> send such files via mail! Upload it,
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145 and send only the path/filename of the file on the FTP-server.<BR>
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146 If the file is accessible on the net, then sending the
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147 <STRONG>exact</STRONG> URL is sufficient.</P>
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148
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149 <P><B><I>For crashes</I></B></P>
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150
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151 <P><I>If you have a core dump of the crash continue reading the next paragraph, otherwise skip it.</I></P>
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152
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153 <P><B><I>How to extract meaningful information from a core dump</I></B></P>
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154
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155 <P>Please create following command file:</P>
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156
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157 <P><CODE>disass $eip-32 $eip+32<BR>
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158 printf "eax=%08lX\n",$eax<BR>
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159 printf "ebx=%08lX\n",$ebx<BR>
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160 printf "ecx=%08lX\n",$ecx<BR>
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161 printf "edx=%08lX\n",$edx<BR>
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162 printf "esp=%08lX\n",$esp<BR>
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163 printf "ebp=%08lX\n",$ebp<BR>
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164 printf "edi=%08lX\n",$edi<BR>
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165 printf "esi=%08lX\n",$esi<BR>
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166 </CODE></P>
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167
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168 <P>Then simply execute the following on your command line:</P>
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169 <P>&nbsp;&nbsp;&nbsp;&nbsp;<CODE>gdb mplayer --core=core -batch --command=command_file &gt; mplayer.bug</CODE></P>
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170
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171 <P><B><I>How to conserve information about a reproducible crash</I></B></P>
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172 <P>Re-compile mplayer with debugging code enabled:</P>
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173 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;./configure --enable-debug=3<BR>
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174 &nbsp;&nbsp;&nbsp;&nbsp;make</CODE></P>
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175 and then run mplayer within gdb using:
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176 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;gdb mplayer</CODE></P>
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177
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178 <P>You are now within gdb. Type:</P>
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179 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;run -v [options-to-mplayer] filename</code></P>
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180 and reproduce your crash. As soon as you did it, gdb will
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181 return you to the command line prompt where you have to enter
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182 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;bt<BR>
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183 &nbsp;&nbsp;&nbsp;&nbsp;disass $eip-32 $eip+32</CODE></P>
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184 and send the complete output to us.
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185
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186 <P><B>General note</B></P>
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187
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188 <P>If something is quite big (logs for instance) then it is better to upload
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189 it to the FTP-server in a compressed format (gzip and bzip preferred) and
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190 include only the path and filename in your bug report.</P>
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191
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192 <P><B>I know what I am doing...</B></P>
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193
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194 <P>If you created a proper bug report following the steps above and you are
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195 confident it is a bug in mplayer, not a compiler problem or broken file,
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196 you have already read the documentation and you could not find a solution,
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197 your sound drivers are OK, then you might want to subscribe to the
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198 mplayer-advusers list and send your bug report there to get a better and
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199 faster answer.<BR><BR>
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200 Please be advised that if you post newbie questions or questions answered
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201 in the manual there, you will be ignored or flamed instead of getting an
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202 appropriate answer.<BR>
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203 So do not flame us and subscribe to -advusers only if you really know
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204 what you are doing and feel like being an advanced mplayer user or
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205 developer. If you meet these criteria it should not be difficult to find
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206 out how to subscribe...
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207 </P>
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208
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209 </BODY>
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210 </HTML>