Mercurial > mplayer.hg
annotate DOCS/bugreports.html @ 6906:3274d0725fde
Changed all link names from the section number to a sensible label.
Section numbers were 2.3.2.1. in the section names and 2.3.2.1 in the TOC.
I settled for the former everywhere. "Misc OS" is now called "Ports".
Checked all internal links, some of them were falsely pointing to renumbered
sections. This should no longer happen.
And in case some of you think "This must have been a lot of work!", that
does not even begin to describe it...
| author | diego |
|---|---|
| date | Sun, 04 Aug 2002 22:13:09 +0000 |
| parents | f3f87f6bf5cf |
| children | 9e641d749832 |
| rev | line source |
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1 <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> |
| 1612 | 2 <HTML> |
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3 |
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4 <HEAD> |
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5 <TITLE>Bug reporting - MPlayer - The Movie Player for Linux</TITLE> |
| 6391 | 6 <LINK REL="stylesheet" TYPE="text/css" HREF="default.css"> |
| 6409 | 7 <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"> |
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8 </HEAD> |
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9 |
| 6409 | 10 <BODY> |
| 1704 | 11 |
| 1612 | 12 |
| 1682 | 13 <P><B><A NAME=C>Appendix C - How to report bugs</A></B></P> |
| 1612 | 14 |
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15 <P><B>How to fix bugs</B></P> |
| 1612 | 16 |
| 6445 | 17 <P>If you feel have the necessary skills you are invited to have a go at fixing |
| 18 the bug yourself. Or maybe you already did that? Please read | |
| 19 <A HREF="tech/patches.txt">this short document</A> to find out how to get your | |
| 6470 | 20 code included in <B>MPlayer</B>. The people on the |
| 6445 | 21 <A HREF="http://mplayerhq.hu/mailman/listinfo/mplayer-dev-eng">mplayer-dev-eng</A> |
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22 mailing list will assist you if you have questions.</P> |
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23 |
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24 <P><B>How to report bugs</B></P> |
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25 |
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26 <P>First of all please try the latest CVS version of <B>MPlayer</B> as your bug |
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27 might already be fixed there. CVS instructions can be found at the bottom of |
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28 <A HREF="http://www.mplayerhq.hu/homepage/dload.html">this page</A> or in the |
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29 README. If this did not help please refer to |
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30 <A HREF="documentation.html#known_bugs">the list of known bugs</A> and the rest of the |
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31 documentation. If your problem is not known or not solvable by our instructions, |
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32 then please report the bug.</P> |
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33 |
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34 <P>Please do not send bug reports privately to individual developers. This is |
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35 community work and thus there might be several people interested in it. |
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36 Sometimes other users already experienced your troubles and know how to |
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37 circumvent a problem even if it is a bug in <B>MPlayer</B> code.</P> |
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38 |
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39 <P>Please describe your problem in as much detail as possible. Do a little |
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40 detective work to narrow down the circumstances under which the problem occurs. |
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41 Does the bug only show up in certain situations? Is it specific to certain files |
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42 or file types? Does it occur with only one codec or is it codec independent? |
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43 Can you reproduce it with all output drivers? The more information you provide |
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44 the better are our chances at fixing your problem. Please do not forget to |
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45 also include the valuable information requested below, we will be unable to |
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46 properly diagnose your problem otherwise.</P> |
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47 |
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48 <P>An excellent and well written guide to asking questions in public forums is |
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49 <A HREF="http://www.tuxedo.org/~esr/faqs/smart-questions.html">How To Ask |
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50 Questions The Smart Way</A> by Eric S. Raymond. If you follow these guidelines |
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51 you should be safe. But please understand that we all follow the mailing lists |
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52 voluntarily in our free time. We are very busy and cannot guarantee that you |
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53 will get a solution for your problem or even an answer. </P> |
| 6445 | 54 |
| 5237 | 55 <P><B>Where to report bugs?</B></P> |
| 1612 | 56 |
| 1682 | 57 <P>Subscribe to the mplayer-users mailing list:<BR> |
| 2130 | 58 <A HREF="http://mplayerhq.hu/mailman/listinfo/mplayer-users">http://mplayerhq.hu/mailman/listinfo/mplayer-users</A><BR> |
| 5237 | 59 and send your bug report to:<BR> |
| 6470 | 60 <A HREF="mailto:mplayer-users@mplayerhq.hu">mplayer-users@mplayerhq.hu</A></P> |
| 61 | |
| 62 <P>The language of this list is <B>English</B>. Please follow the standard | |
| 63 <A HREF="http://www.ietf.org/rfc/rfc1855.txt">Netiquette Guidelines</A> and | |
| 6472 | 64 <B>do not send HTML mail</B> to any of our mailing lists. You will only get |
| 6470 | 65 ignored or banned. Also note that we will not individually CC (carbon-copy) |
| 66 people so it is a good idea to subscribe to actually receive your answer.</P> | |
| 1682 | 67 |
| 5237 | 68 <P><B>What to report?</B></P> |
| 1682 | 69 |
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70 <P><B>System Information</B></P> |
| 1612 | 71 |
| 1682 | 72 <UL> |
| 5237 | 73 <LI>Your Linux distribution or operating system e.g.: |
| 74 <UL> | |
| 6055 | 75 <LI>Red Hat 7.1</LI> |
| 76 <LI>Slackware 7.0 + devel packs from 7.1 ...</LI> | |
| 5237 | 77 </UL> |
| 6055 | 78 </LI> |
| 1682 | 79 <LI>kernel version:<BR> |
| 6055 | 80 <CODE>uname -a</CODE></LI> |
| 1682 | 81 <LI>libc version:<BR> |
| 6055 | 82 <CODE>ls -l /lib/libc[.-]*</CODE></LI> |
| 1682 | 83 <LI>X version:<BR> |
| 6055 | 84 <CODE>X -version</CODE></LI> |
| 5237 | 85 <LI>gcc and ld versions:<BR> |
| 1682 | 86 <CODE>gcc -v<BR> |
| 6055 | 87 ld -v</CODE></LI> |
| 1682 | 88 <LI>binutils version:<BR> |
| 6055 | 89 <CODE>as --version</CODE></LI> |
| 90 <LI>If you have problems with fullscreen mode: | |
| 91 <UL> | |
| 92 <LI>Window manager type and version</LI> | |
| 93 </UL> | |
| 94 </LI> | |
| 95 <LI>If only the GUI is buggy: | |
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96 <UL> |
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97 <LI>GTK version</LI> |
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98 <LI>GLIB version</LI> |
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99 <LI>libpng version</LI> |
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100 <LI>GUI situation in which the bug occurs</LI> |
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101 </UL> |
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102 </LI> |
| 1682 | 103 </UL> |
| 104 | |
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105 <P><B>Hardware & drivers</B></P> |
| 1612 | 106 |
| 1682 | 107 <UL> |
| 5237 | 108 <LI>CPU info (this works on Linux only):<BR> |
| 6055 | 109 <CODE>cat /proc/cpuinfo</CODE></LI> |
| 110 <LI>Video card manufacturer and model, e.g.: | |
| 5237 | 111 <UL> |
| 6055 | 112 <LI>ASUS V3800U chip: nVidia TNT2 Ultra pro 32MB SDRAM</LI> |
| 113 <LI>Matrox G400 DH 32MB SGRAM</LI> | |
| 5237 | 114 </UL> |
| 6055 | 115 </LI> |
| 116 <LI>Video driver type & version, e.g.: | |
| 5237 | 117 <UL> |
| 6055 | 118 <LI>X built-in driver</LI> |
| 119 <LI>nVidia 0.9.623</LI> | |
| 120 <LI>Utah-GLX CVS 2001-02-17</LI> | |
| 121 <LI>DRI from X 4.0.3</LI> | |
| 5237 | 122 </UL> |
| 6055 | 123 </LI> |
| 124 <LI>Sound card type & driver, e.g.: | |
| 5237 | 125 <UL> |
| 6055 | 126 <LI>Creative SBLive! Gold with OSS driver from oss.creative.com</LI> |
| 127 <LI>Creative SB16 with kernel OSS drivers</LI> | |
| 128 <LI>GUS PnP with ALSA OSS emulation</LI> | |
| 5237 | 129 </UL> |
| 6055 | 130 </LI> |
| 131 <LI>If in doubt include <CODE>lspci -vv</CODE> output on Linux systems.</LI> | |
| 1682 | 132 </UL> |
| 1612 | 133 |
| 5237 | 134 <P><B>For compilation problems/errors</B></P> |
| 1682 | 135 |
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136 <P><B>Please include these files:</B></P> |
| 6055 | 137 <UL> |
| 138 <LI>configure.log</LI> | |
| 139 <LI>config.h</LI> | |
| 140 <LI>config.mak</LI> | |
| 141 <LI>libvo/config.mak</LI> | |
| 1682 | 142 </UL> |
| 143 | |
| 5237 | 144 <P><B>For playback problems</B></P> |
| 1682 | 145 |
| 6470 | 146 <P>Please include the output of <B>MPlayer</B> at verbosity level 1, but |
| 147 remember to <B>not truncate the output</B> when you paste it into your mail. The | |
| 148 developers need all of the messages to properly diagnose a problem. You can | |
| 149 direct the output into a file like this:</P> | |
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150 |
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151 <P><CODE> mplayer -v [options] [filename] &> mplayer.log</CODE></P> |
| 5237 | 152 |
| 153 <P>If your problem is specific to one or more files, then please upload the | |
| 154 offender(s) to:</P> | |
| 155 | |
| 156 <P> <A HREF="ftp://mplayerhq.hu/MPlayer/incoming/">ftp://mplayerhq.hu/MPlayer/incoming/</A></P> | |
| 157 | |
| 158 <P>Also upload a small text file having the same base name as your file | |
| 159 with a .txt extension. Describe the problem you are having with the | |
| 160 particular file there and include your email address as well as the output | |
| 6470 | 161 of <B>MPlayer</B> at verbosity level 1.<BR> |
| 5237 | 162 Usually the first 1-5 MB of a file are enough to reproduce the problem, |
| 163 but to be sure we ask you to: | |
| 164 <P><CODE> dd if=yourfile of=smallfile bs=1024k count=5</CODE></P> | |
| 1612 | 165 |
| 5237 | 166 <P>It will take the first five megabytes of <STRONG>'your-file'</STRONG> and |
| 167 write it to <STRONG>'small-file'</STRONG>.<BR> | |
| 168 Then try again on this small file and if the bug still shows up | |
| 169 your sample is sufficient for us.<BR> | |
| 170 Please <STRONG>do not ever</STRONG> send such files via mail! Upload it, | |
| 171 and send only the path/filename of the file on the FTP-server.<BR> | |
| 172 If the file is accessible on the net, then sending the | |
| 173 <STRONG>exact</STRONG> URL is sufficient.</P> | |
| 1612 | 174 |
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175 <P><B>For crashes</B></P> |
| 5237 | 176 |
| 6470 | 177 <P>If you have a core dump of the crash continue reading the next paragraph, |
| 178 otherwise skip it.</P> | |
| 1682 | 179 |
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180 <P><B>How to extract meaningful information from a core dump</B></P> |
| 5237 | 181 |
| 182 <P>Please create following command file:</P> | |
| 1612 | 183 |
| 1682 | 184 <P><CODE>disass $eip-32 $eip+32<BR> |
| 185 printf "eax=%08lX\n",$eax<BR> | |
| 186 printf "ebx=%08lX\n",$ebx<BR> | |
| 187 printf "ecx=%08lX\n",$ecx<BR> | |
| 188 printf "edx=%08lX\n",$edx<BR> | |
| 189 printf "esp=%08lX\n",$esp<BR> | |
| 190 printf "ebp=%08lX\n",$ebp<BR> | |
| 191 printf "edi=%08lX\n",$edi<BR> | |
| 192 printf "esi=%08lX\n",$esi<BR> | |
| 193 </CODE></P> | |
| 1612 | 194 |
| 5237 | 195 <P>Then simply execute the following on your command line:</P> |
| 196 <P> <CODE>gdb mplayer --core=core -batch --command=command_file > mplayer.bug</CODE></P> | |
| 197 | |
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198 <P><B>How to conserve information about a reproducible crash</B></P> |
| 6470 | 199 <P>Recompile <B>MPlayer</B> with debugging code enabled:</P> |
| 5347 | 200 <P><CODE> ./configure --enable-debug=3<BR> |
| 5237 | 201 make</CODE></P> |
| 6470 | 202 and then run <B>MPlayer</B> within gdb using: |
| 5237 | 203 <P><CODE> gdb mplayer</CODE></P> |
| 1612 | 204 |
| 5237 | 205 <P>You are now within gdb. Type:</P> |
| 206 <P><CODE> run -v [options-to-mplayer] filename</code></P> | |
| 207 and reproduce your crash. As soon as you did it, gdb will | |
| 208 return you to the command line prompt where you have to enter | |
| 209 <P><CODE> bt<BR> | |
| 210 disass $eip-32 $eip+32</CODE></P> | |
| 211 and send the complete output to us. | |
| 212 | |
| 213 <P><B>General note</B></P> | |
| 1612 | 214 |
| 5237 | 215 <P>If something is quite big (logs for instance) then it is better to upload |
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216 it to the FTP server in a compressed format (gzip and bzip preferred) and |
| 5237 | 217 include only the path and filename in your bug report.</P> |
| 1612 | 218 |
| 5237 | 219 <P><B>I know what I am doing...</B></P> |
| 3228 | 220 |
| 5237 | 221 <P>If you created a proper bug report following the steps above and you are |
| 6470 | 222 confident it is a bug in <B>MPlayer</B>, not a compiler problem or broken file, |
| 5237 | 223 you have already read the documentation and you could not find a solution, |
| 224 your sound drivers are OK, then you might want to subscribe to the | |
| 225 mplayer-advusers list and send your bug report there to get a better and | |
| 226 faster answer.<BR><BR> | |
| 227 Please be advised that if you post newbie questions or questions answered | |
| 228 in the manual there, you will be ignored or flamed instead of getting an | |
| 229 appropriate answer.<BR> | |
| 230 So do not flame us and subscribe to -advusers only if you really know | |
| 6470 | 231 what you are doing and feel like being an advanced <B>MPlayer</B> user or |
| 5237 | 232 developer. If you meet these criteria it should not be difficult to find |
| 233 out how to subscribe... | |
| 3228 | 234 </P> |
| 235 | |
| 1612 | 236 </BODY> |
| 237 </HTML> |