Mercurial > mplayer.hg
annotate DOCS/bugreports.html @ 7156:3e5e0e7c6e5e
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| author | nexus |
|---|---|
| date | Fri, 30 Aug 2002 08:16:52 +0000 |
| parents | da10c0756649 |
| children | 822923446b66 |
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1 <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> |
| 1612 | 2 <HTML> |
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3 |
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4 <HEAD> |
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5 <TITLE>Bug reporting - MPlayer - The Movie Player for Linux</TITLE> |
| 6391 | 6 <LINK REL="stylesheet" TYPE="text/css" HREF="default.css"> |
| 6409 | 7 <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"> |
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8 </HEAD> |
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9 |
| 6409 | 10 <BODY> |
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13 <H1><A NAME=C>Appendix C - How to report bugs</A></H1> |
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15 <P>Good bug reports are a very valuable contribution to the development of any |
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16 software project. But just like writing good software, good problem reports |
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17 involve some work. Please realize that most developers are extremely busy and |
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18 receive obscene amounts of email. So while your feedback is crucial in |
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19 improving <B>MPlayer</B> and very much appreciated, please understand that you |
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20 have to provide <B>all</B> of the information we request and follow the |
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21 instructions in this document closely.</P> |
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22 |
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24 <H2>How to fix bugs</H2> |
| 1612 | 25 |
| 6445 | 26 <P>If you feel have the necessary skills you are invited to have a go at fixing |
| 7100 | 27 the bug yourself. Or maybe you already did that? Please read |
| 28 <A HREF="tech/patches.txt">this short document</A> to find out how to get | |
| 29 your code included in <B>MPlayer</B>. The people on the | |
| 30 <A HREF="http://mplayerhq.hu/mailman/listinfo/mplayer-dev-eng">mplayer-dev-eng</A> | |
| 31 mailing list will assist you if you have questions.</P> | |
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32 |
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34 <H2>How to report bugs</H2> |
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35 |
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36 <P>First of all please try the latest CVS version of <B>MPlayer</B> as your bug |
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37 might already be fixed there. Development moves extremely fast, most problems |
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38 in official releases are reported within days or even hours, so please use |
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39 <B>only CVS</B> to report bugs. CVS instructions can be found at the bottom of |
| 7100 | 40 <A HREF="http://www.mplayerhq.hu/homepage/dload.html">this page</A> or in the |
| 41 README. If this did not help please refer to | |
| 42 <A HREF="documentation.html#known_bugs">the list of known bugs</A> and the | |
| 43 rest of the documentation. If your problem is not known or not solvable by our | |
| 44 instructions, then please report the bug.</P> | |
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45 |
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46 <P>Please do not send bug reports privately to individual developers. This is |
| 7100 | 47 community work and thus there might be several people interested in it. |
| 48 Sometimes other users already experienced your troubles and know how to | |
| 49 circumvent a problem even if it is a bug in <B>MPlayer</B> code.</P> | |
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50 |
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51 <P>Please describe your problem in as much detail as possible. Do a little |
| 7100 | 52 detective work to narrow down the circumstances under which the problem |
| 53 occurs. Does the bug only show up in certain situations? Is it specific to | |
| 54 certain files or file types? Does it occur with only one codec or is it codec | |
| 55 independent? Can you reproduce it with all output drivers? The more | |
| 56 information you provide the better are our chances at fixing your problem. | |
| 57 Please do not forget to also include the valuable information requested below, | |
| 58 we will be unable to properly diagnose your problem otherwise.</P> | |
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59 |
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60 <P>An excellent and well written guide to asking questions in public forums is |
| 7100 | 61 <A HREF="http://www.tuxedo.org/~esr/faqs/smart-questions.html">How To Ask |
| 62 Questions The Smart Way</A> by Eric S. Raymond. If you follow these guidelines | |
| 63 you should be safe. But please understand that we all follow the mailing lists | |
| 64 voluntarily in our free time. We are very busy and cannot guarantee that you | |
| 65 will get a solution for your problem or even an answer.</P> | |
| 6445 | 66 |
| 7101 | 67 |
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68 <H3>Where to report bugs?</H3> |
| 1612 | 69 |
| 1682 | 70 <P>Subscribe to the mplayer-users mailing list:<BR> |
| 7100 | 71 <A HREF="http://mplayerhq.hu/mailman/listinfo/mplayer-users">http://mplayerhq.hu/mailman/listinfo/mplayer-users</A><BR> |
| 72 and send your bug report to:<BR> | |
| 73 <A HREF="mailto:mplayer-users@mplayerhq.hu">mplayer-users@mplayerhq.hu</A></P> | |
| 6470 | 74 |
| 75 <P>The language of this list is <B>English</B>. Please follow the standard | |
| 7100 | 76 <A HREF="http://www.ietf.org/rfc/rfc1855.txt">Netiquette Guidelines</A> and |
| 77 <B>do not send HTML mail</B> to any of our mailing lists. You will only get | |
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78 ignored or banned. If you do not know what HTML mail is or why it is evil, |
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79 read this <A HREF="http://expita.com/nomime.html">fine document</A>. It |
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80 explains all the details and has instructions for turning HTML off. Also note |
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81 that we will not individually CC (carbon-copy) people so it is a good idea to |
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82 subscribe to actually receive your answer.</P> |
| 1682 | 83 |
| 7101 | 84 |
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85 <H3>What to report?</H3> |
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87 <H4>System Information:</H4> |
| 1612 | 88 |
| 1682 | 89 <UL> |
| 7100 | 90 <LI>Your Linux distribution or operating system e.g.: |
| 5237 | 91 <UL> |
| 7100 | 92 <LI>Red Hat 7.1</LI> |
| 93 <LI>Slackware 7.0 + devel packs from 7.1 ...</LI> | |
| 5237 | 94 </UL> |
| 7100 | 95 </LI> |
| 96 <LI>kernel version:<BR> | |
| 97 <CODE>uname -a</CODE></LI> | |
| 98 <LI>libc version:<BR> | |
| 99 <CODE>ls -l /lib/libc[.-]*</CODE></LI> | |
| 100 <LI>X version:<BR> | |
| 101 <CODE>X -version</CODE></LI> | |
| 102 <LI>gcc and ld versions:<BR> | |
| 103 <CODE>gcc -v<BR> | |
| 104 ld -v</CODE></LI> | |
| 105 <LI>binutils version:<BR> | |
| 106 <CODE>as --version</CODE></LI> | |
| 107 <LI>If you have problems with fullscreen mode: | |
| 108 <UL> | |
| 109 <LI>Window manager type and version</LI> | |
| 110 </UL> | |
| 111 </LI> | |
| 112 <LI>If only the GUI is buggy: | |
| 113 <UL> | |
| 114 <LI>GTK version</LI> | |
| 115 <LI>GLIB version</LI> | |
| 116 <LI>libpng version</LI> | |
| 117 <LI>GUI situation in which the bug occurs</LI> | |
| 118 </UL> | |
| 119 </LI> | |
| 1682 | 120 </UL> |
| 121 | |
| 7101 | 122 |
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123 <H4>Hardware & drivers:</H4> |
| 1612 | 124 |
| 1682 | 125 <UL> |
| 7100 | 126 <LI>CPU info (this works on Linux only):<BR> |
| 6055 | 127 <CODE>cat /proc/cpuinfo</CODE></LI> |
| 7100 | 128 <LI>Video card manufacturer and model, e.g.: |
| 5237 | 129 <UL> |
| 7100 | 130 <LI>ASUS V3800U chip: nVidia TNT2 Ultra pro 32MB SDRAM</LI> |
| 131 <LI>Matrox G400 DH 32MB SGRAM</LI> | |
| 5237 | 132 </UL> |
| 7100 | 133 </LI> |
| 134 <LI>Video driver type & version, e.g.: | |
| 5237 | 135 <UL> |
| 7100 | 136 <LI>X built-in driver</LI> |
| 137 <LI>nVidia 0.9.623</LI> | |
| 138 <LI>Utah-GLX CVS 2001-02-17</LI> | |
| 139 <LI>DRI from X 4.0.3</LI> | |
| 5237 | 140 </UL> |
| 7100 | 141 </LI> |
| 142 <LI>Sound card type & driver, e.g.: | |
| 5237 | 143 <UL> |
| 7100 | 144 <LI>Creative SBLive! Gold with OSS driver from oss.creative.com</LI> |
| 145 <LI>Creative SB16 with kernel OSS drivers</LI> | |
| 146 <LI>GUS PnP with ALSA OSS emulation</LI> | |
| 5237 | 147 </UL> |
| 7100 | 148 </LI> |
| 149 <LI>If in doubt include <CODE>lspci -vv</CODE> output on Linux systems.</LI> | |
| 1682 | 150 </UL> |
| 1612 | 151 |
| 7101 | 152 |
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153 <H4>For compilation problems/errors</H4> |
| 1682 | 154 |
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155 Please include these files: |
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156 |
| 6055 | 157 <UL> |
| 158 <LI>configure.log</LI> | |
| 159 <LI>config.h</LI> | |
| 160 <LI>config.mak</LI> | |
| 161 <LI>libvo/config.mak</LI> | |
| 1682 | 162 </UL> |
| 163 | |
| 7101 | 164 |
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165 <H4>For playback problems</H4> |
| 1682 | 166 |
| 6470 | 167 <P>Please include the output of <B>MPlayer</B> at verbosity level 1, but |
| 7101 | 168 remember to <B>not truncate the output</B> when you paste it into your mail. |
| 169 The developers need all of the messages to properly diagnose a problem. You | |
| 170 can direct the output into a file like this:</P> | |
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171 |
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172 <P><CODE> mplayer -v [options] [filename] &> mplayer.log</CODE></P> |
| 5237 | 173 |
| 174 <P>If your problem is specific to one or more files, then please upload the | |
| 7101 | 175 offender(s) to:</P> |
| 5237 | 176 |
| 177 <P> <A HREF="ftp://mplayerhq.hu/MPlayer/incoming/">ftp://mplayerhq.hu/MPlayer/incoming/</A></P> | |
| 178 | |
| 179 <P>Also upload a small text file having the same base name as your file | |
| 7101 | 180 with a .txt extension. Describe the problem you are having with the |
| 181 particular file there and include your email address as well as the output | |
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182 of <B>MPlayer</B> at verbosity level 1. Usually the first 1-5 MB of a file are |
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183 enough to reproduce the problem, but to be sure we ask you to:</P> |
| 7100 | 184 |
| 5237 | 185 <P><CODE> dd if=yourfile of=smallfile bs=1024k count=5</CODE></P> |
| 1612 | 186 |
| 5237 | 187 <P>It will take the first five megabytes of <STRONG>'your-file'</STRONG> and |
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188 write it to <STRONG>'small-file'</STRONG>. Then try again on this small file |
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189 and if the bug still shows up your sample is sufficient for us. Please |
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190 <STRONG>do not ever</STRONG> send such files via mail! Upload it, and send |
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191 only the path/filename of the file on the FTP-server. If the file is |
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192 accessible on the net, then sending the <STRONG>exact</STRONG> URL is |
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193 sufficient.</P> |
| 1612 | 194 |
| 7101 | 195 |
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196 <H4>For crashes</H4> |
| 5237 | 197 |
| 6470 | 198 <P>If you have a core dump of the crash continue reading the next paragraph, |
| 7100 | 199 otherwise skip it.</P> |
| 1682 | 200 |
| 7101 | 201 |
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202 <H4>How to extract meaningful information from a core dump</H4> |
| 5237 | 203 |
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204 <P>Please create the following command file:</P> |
| 1612 | 205 |
| 1682 | 206 <P><CODE>disass $eip-32 $eip+32<BR> |
| 7100 | 207 printf "eax=%08lX\n",$eax<BR> |
| 208 printf "ebx=%08lX\n",$ebx<BR> | |
| 209 printf "ecx=%08lX\n",$ecx<BR> | |
| 210 printf "edx=%08lX\n",$edx<BR> | |
| 211 printf "esp=%08lX\n",$esp<BR> | |
| 212 printf "ebp=%08lX\n",$ebp<BR> | |
| 213 printf "edi=%08lX\n",$edi<BR> | |
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214 printf "esi=%08lX\n",$esi</CODE></P> |
| 1612 | 215 |
| 5237 | 216 <P>Then simply execute the following on your command line:</P> |
| 7100 | 217 |
| 5237 | 218 <P> <CODE>gdb mplayer --core=core -batch --command=command_file > mplayer.bug</CODE></P> |
| 219 | |
| 7101 | 220 |
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221 <H4>How to conserve information about a reproducible crash</H4> |
| 7100 | 222 |
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223 Recompile <B>MPlayer</B> with debugging code enabled: |
| 7100 | 224 |
| 5347 | 225 <P><CODE> ./configure --enable-debug=3<BR> |
| 7100 | 226 make</CODE></P> |
| 227 | |
| 6470 | 228 and then run <B>MPlayer</B> within gdb using: |
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229 |
| 5237 | 230 <P><CODE> gdb mplayer</CODE></P> |
| 1612 | 231 |
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232 You are now within gdb. Type: |
| 7100 | 233 |
| 5237 | 234 <P><CODE> run -v [options-to-mplayer] filename</code></P> |
| 7100 | 235 |
| 5237 | 236 and reproduce your crash. As soon as you did it, gdb will |
| 237 return you to the command line prompt where you have to enter | |
| 7100 | 238 |
| 5237 | 239 <P><CODE> bt<BR> |
| 7100 | 240 disass $eip-32 $eip+32</CODE></P> |
| 241 | |
| 5237 | 242 and send the complete output to us. |
| 243 | |
| 7101 | 244 |
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245 <H3>General note</H3> |
| 1612 | 246 |
| 5237 | 247 <P>If something is quite big (logs for instance) then it is better to upload |
| 7100 | 248 it to the FTP server in a compressed format (gzip and bzip preferred) and |
| 249 include only the path and filename in your bug report.</P> | |
| 1612 | 250 |
| 7101 | 251 |
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252 <H2>I know what I am doing...</H2> |
| 3228 | 253 |
| 5237 | 254 <P>If you created a proper bug report following the steps above and you are |
| 7100 | 255 confident it is a bug in <B>MPlayer</B>, not a compiler problem or broken |
| 256 file, you have already read the documentation and you could not find a | |
| 257 solution, your sound drivers are OK, then you might want to subscribe to the | |
| 258 mplayer-advusers list and send your bug report there to get a better and | |
| 259 faster answer.<BR><BR> | |
| 260 Please be advised that if you post newbie questions or questions answered | |
| 261 in the manual there, you will be ignored or flamed instead of getting an | |
| 262 appropriate answer.<BR> | |
| 263 So do not flame us and subscribe to -advusers only if you really know | |
| 264 what you are doing and feel like being an advanced <B>MPlayer</B> user or | |
| 265 developer. If you meet these criteria it should not be difficult to find | |
| 266 out how to subscribe...</P> | |
| 3228 | 267 |
| 1612 | 268 </BODY> |
| 269 </HTML> |