annotate DOCS/bugreports.html @ 7101:ed54a7bba268

Cosmetics: Some more indents and newlines.
author diego
date Tue, 27 Aug 2002 21:19:30 +0000
parents 9e641d749832
children a3eefdc6e640
Ignore whitespace changes - Everywhere: Within whitespace: At end of lines:
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1 <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
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2 <HTML>
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3
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4 <HEAD>
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5 <TITLE>Bug reporting - MPlayer - The Movie Player for Linux</TITLE>
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6 <LINK REL="stylesheet" TYPE="text/css" HREF="default.css">
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7 <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
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8 </HEAD>
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9
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10 <BODY>
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11
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12
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13 <P><B><A NAME=C>Appendix C - How to report bugs</A></B></P>
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14
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15
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16 <P><B>How to fix bugs</B></P>
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17
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18 <P>If you feel have the necessary skills you are invited to have a go at fixing
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19 the bug yourself. Or maybe you already did that? Please read
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20 <A HREF="tech/patches.txt">this short document</A> to find out how to get
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21 your code included in <B>MPlayer</B>. The people on the
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22 <A HREF="http://mplayerhq.hu/mailman/listinfo/mplayer-dev-eng">mplayer-dev-eng</A>
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23 mailing list will assist you if you have questions.</P>
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24
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25
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26 <P><B>How to report bugs</B></P>
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27
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28 <P>First of all please try the latest CVS version of <B>MPlayer</B> as your bug
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29 might already be fixed there. CVS instructions can be found at the bottom of
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30 <A HREF="http://www.mplayerhq.hu/homepage/dload.html">this page</A> or in the
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31 README. If this did not help please refer to
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32 <A HREF="documentation.html#known_bugs">the list of known bugs</A> and the
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33 rest of the documentation. If your problem is not known or not solvable by our
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34 instructions, then please report the bug.</P>
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35
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36 <P>Please do not send bug reports privately to individual developers. This is
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37 community work and thus there might be several people interested in it.
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38 Sometimes other users already experienced your troubles and know how to
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39 circumvent a problem even if it is a bug in <B>MPlayer</B> code.</P>
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40
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41 <P>Please describe your problem in as much detail as possible. Do a little
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42 detective work to narrow down the circumstances under which the problem
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43 occurs. Does the bug only show up in certain situations? Is it specific to
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44 certain files or file types? Does it occur with only one codec or is it codec
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45 independent? Can you reproduce it with all output drivers? The more
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46 information you provide the better are our chances at fixing your problem.
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47 Please do not forget to also include the valuable information requested below,
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48 we will be unable to properly diagnose your problem otherwise.</P>
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49
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50 <P>An excellent and well written guide to asking questions in public forums is
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51 <A HREF="http://www.tuxedo.org/~esr/faqs/smart-questions.html">How To Ask
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52 Questions The Smart Way</A> by Eric S. Raymond. If you follow these guidelines
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53 you should be safe. But please understand that we all follow the mailing lists
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54 voluntarily in our free time. We are very busy and cannot guarantee that you
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55 will get a solution for your problem or even an answer.</P>
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56
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57
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58 <P><B>Where to report bugs?</B></P>
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59
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60 <P>Subscribe to the mplayer-users mailing list:<BR>
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61 &nbsp;&nbsp;&nbsp;&nbsp;<A HREF="http://mplayerhq.hu/mailman/listinfo/mplayer-users">http://mplayerhq.hu/mailman/listinfo/mplayer-users</A><BR>
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62 and send your bug report to:<BR>
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63 &nbsp;&nbsp;&nbsp;&nbsp;<A HREF="mailto:mplayer-users@mplayerhq.hu">mplayer-users@mplayerhq.hu</A></P>
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64
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65 <P>The language of this list is <B>English</B>. Please follow the standard
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66 <A HREF="http://www.ietf.org/rfc/rfc1855.txt">Netiquette Guidelines</A> and
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67 <B>do not send HTML mail</B> to any of our mailing lists. You will only get
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68 ignored or banned. Also note that we will not individually CC (carbon-copy)
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69 people so it is a good idea to subscribe to actually receive your answer.</P>
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70
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71
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72 <P><B>What to report?</B></P>
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73
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74 <P><B>System Information</B></P>
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75
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76 <UL>
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77 <LI>Your Linux distribution or operating system e.g.:
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78 <UL>
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79 <LI>Red Hat 7.1</LI>
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80 <LI>Slackware 7.0 + devel packs from 7.1 ...</LI>
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81 </UL>
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82 </LI>
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83 <LI>kernel version:<BR>
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84 <CODE>uname -a</CODE></LI>
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85 <LI>libc version:<BR>
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86 <CODE>ls -l /lib/libc[.-]*</CODE></LI>
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87 <LI>X version:<BR>
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88 <CODE>X -version</CODE></LI>
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89 <LI>gcc and ld versions:<BR>
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90 <CODE>gcc -v<BR>
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91 ld -v</CODE></LI>
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92 <LI>binutils version:<BR>
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93 <CODE>as --version</CODE></LI>
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94 <LI>If you have problems with fullscreen mode:
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95 <UL>
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96 <LI>Window manager type and version</LI>
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97 </UL>
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98 </LI>
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99 <LI>If only the GUI is buggy:
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100 <UL>
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101 <LI>GTK version</LI>
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102 <LI>GLIB version</LI>
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103 <LI>libpng version</LI>
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104 <LI>GUI situation in which the bug occurs</LI>
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105 </UL>
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106 </LI>
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107 </UL>
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108
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109
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110 <P><B>Hardware &amp; drivers</B></P>
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111
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112 <UL>
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113 <LI>CPU info (this works on Linux only):<BR>
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114 <CODE>cat /proc/cpuinfo</CODE></LI>
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115 <LI>Video card manufacturer and model, e.g.:
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116 <UL>
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117 <LI>ASUS V3800U chip: nVidia TNT2 Ultra pro 32MB SDRAM</LI>
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118 <LI>Matrox G400 DH 32MB SGRAM</LI>
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119 </UL>
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120 </LI>
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121 <LI>Video driver type &amp; version, e.g.:
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122 <UL>
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123 <LI>X built-in driver</LI>
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124 <LI>nVidia 0.9.623</LI>
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125 <LI>Utah-GLX CVS 2001-02-17</LI>
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126 <LI>DRI from X 4.0.3</LI>
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127 </UL>
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128 </LI>
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129 <LI>Sound card type &amp; driver, e.g.:
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130 <UL>
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131 <LI>Creative SBLive! Gold with OSS driver from oss.creative.com</LI>
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132 <LI>Creative SB16 with kernel OSS drivers</LI>
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133 <LI>GUS PnP with ALSA OSS emulation</LI>
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134 </UL>
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135 </LI>
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136 <LI>If in doubt include <CODE>lspci -vv</CODE> output on Linux systems.</LI>
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137 </UL>
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138
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139
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140 <P><B>For compilation problems/errors</B></P>
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141
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142 <P><B>Please include these files:</B></P>
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143 <UL>
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144 <LI>configure.log</LI>
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145 <LI>config.h</LI>
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146 <LI>config.mak</LI>
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147 <LI>libvo/config.mak</LI>
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148 </UL>
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149
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150
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151 <P><B>For playback problems</B></P>
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152
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153 <P>Please include the output of <B>MPlayer</B> at verbosity level 1, but
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154 remember to <B>not truncate the output</B> when you paste it into your mail.
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155 The developers need all of the messages to properly diagnose a problem. You
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156 can direct the output into a file like this:</P>
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158 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;mplayer -v [options] [filename] &amp;&gt; mplayer.log</CODE></P>
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159
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160 <P>If your problem is specific to one or more files, then please upload the
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161 offender(s) to:</P>
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162
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163 <P>&nbsp;&nbsp;&nbsp;&nbsp;<A HREF="ftp://mplayerhq.hu/MPlayer/incoming/">ftp://mplayerhq.hu/MPlayer/incoming/</A></P>
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164
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165 <P>Also upload a small text file having the same base name as your file
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166 with a .txt extension. Describe the problem you are having with the
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167 particular file there and include your email address as well as the output
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168 of <B>MPlayer</B> at verbosity level 1.<BR>
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169 Usually the first 1-5 MB of a file are enough to reproduce the problem,
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170 but to be sure we ask you to:
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171
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172 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;dd if=yourfile of=smallfile bs=1024k count=5</CODE></P>
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173
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174 <P>It will take the first five megabytes of <STRONG>'your-file'</STRONG> and
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175 write it to <STRONG>'small-file'</STRONG>.<BR>
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176 Then try again on this small file and if the bug still shows up
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177 your sample is sufficient for us.<BR>
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178 Please <STRONG>do not ever</STRONG> send such files via mail! Upload it,
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179 and send only the path/filename of the file on the FTP-server.<BR>
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180 If the file is accessible on the net, then sending the
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181 <STRONG>exact</STRONG> URL is sufficient.</P>
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182
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183
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184 <P><B>For crashes</B></P>
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185
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186 <P>If you have a core dump of the crash continue reading the next paragraph,
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187 otherwise skip it.</P>
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188
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189
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190 <P><B>How to extract meaningful information from a core dump</B></P>
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191
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192 <P>Please create following command file:</P>
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193
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194 <P><CODE>disass $eip-32 $eip+32<BR>
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195 printf "eax=%08lX\n",$eax<BR>
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196 printf "ebx=%08lX\n",$ebx<BR>
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197 printf "ecx=%08lX\n",$ecx<BR>
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198 printf "edx=%08lX\n",$edx<BR>
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199 printf "esp=%08lX\n",$esp<BR>
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200 printf "ebp=%08lX\n",$ebp<BR>
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201 printf "edi=%08lX\n",$edi<BR>
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202 printf "esi=%08lX\n",$esi<BR>
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203 </CODE></P>
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204
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205 <P>Then simply execute the following on your command line:</P>
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206
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207 <P>&nbsp;&nbsp;&nbsp;&nbsp;<CODE>gdb mplayer --core=core -batch --command=command_file &gt; mplayer.bug</CODE></P>
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208
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209
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210 <P><B>How to conserve information about a reproducible crash</B></P>
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211
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212 <P>Recompile <B>MPlayer</B> with debugging code enabled:</P>
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213
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214 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;./configure --enable-debug=3<BR>
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215 &nbsp;&nbsp;&nbsp;&nbsp;make</CODE></P>
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216
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217 and then run <B>MPlayer</B> within gdb using:
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218 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;gdb mplayer</CODE></P>
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219
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220 <P>You are now within gdb. Type:</P>
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221
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222 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;run -v [options-to-mplayer] filename</code></P>
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223
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224 and reproduce your crash. As soon as you did it, gdb will
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225 return you to the command line prompt where you have to enter
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226
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227 <P><CODE>&nbsp;&nbsp;&nbsp;&nbsp;bt<BR>
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228 &nbsp;&nbsp;&nbsp;&nbsp;disass $eip-32 $eip+32</CODE></P>
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229
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230 and send the complete output to us.
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231
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232
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233 <P><B>General note</B></P>
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234
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235 <P>If something is quite big (logs for instance) then it is better to upload
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236 it to the FTP server in a compressed format (gzip and bzip preferred) and
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237 include only the path and filename in your bug report.</P>
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238
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239
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240 <P><B>I know what I am doing...</B></P>
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241
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242 <P>If you created a proper bug report following the steps above and you are
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243 confident it is a bug in <B>MPlayer</B>, not a compiler problem or broken
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244 file, you have already read the documentation and you could not find a
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245 solution, your sound drivers are OK, then you might want to subscribe to the
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246 mplayer-advusers list and send your bug report there to get a better and
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247 faster answer.<BR><BR>
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248 Please be advised that if you post newbie questions or questions answered
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249 in the manual there, you will be ignored or flamed instead of getting an
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250 appropriate answer.<BR>
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251 So do not flame us and subscribe to -advusers only if you really know
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252 what you are doing and feel like being an advanced <B>MPlayer</B> user or
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253 developer. If you meet these criteria it should not be difficult to find
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254 out how to subscribe...</P>
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255
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256 </BODY>
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257 </HTML>