Mercurial > mplayer.hg
annotate DOCS/bugreports.html @ 8802:dc9f50b54a87
ehh.. 10l again
author | arpi |
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date | Sun, 05 Jan 2003 15:45:55 +0000 |
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1 <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> |
1612 | 2 <HTML> |
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3 |
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4 <HEAD> |
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5 <TITLE>Bug reporting - MPlayer - The Movie Player for Linux</TITLE> |
6391 | 6 <LINK REL="stylesheet" TYPE="text/css" HREF="default.css"> |
6409 | 7 <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"> |
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8 </HEAD> |
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9 |
6409 | 10 <BODY> |
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13 <H1><A NAME="B">Appendix B - How to report bugs</A></H1> |
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15 <P>Good bug reports are a very valuable contribution to the development of any |
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16 software project. But just like writing good software, good problem reports |
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17 involve some work. Please realize that most developers are extremely busy and |
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18 receive obscene amounts of email. So while your feedback is crucial in |
7814 | 19 improving MPlayer and very much appreciated, please understand that you |
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20 have to provide <B>all</B> of the information we request and follow the |
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21 instructions in this document closely.</P> |
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22 |
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24 <H2>How to fix bugs</H2> |
1612 | 25 |
6445 | 26 <P>If you feel have the necessary skills you are invited to have a go at fixing |
7100 | 27 the bug yourself. Or maybe you already did that? Please read |
28 <A HREF="tech/patches.txt">this short document</A> to find out how to get | |
7814 | 29 your code included in MPlayer. The people on the |
7100 | 30 <A HREF="http://mplayerhq.hu/mailman/listinfo/mplayer-dev-eng">mplayer-dev-eng</A> |
31 mailing list will assist you if you have questions.</P> | |
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32 |
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34 <H2>How to report bugs</H2> |
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35 |
7814 | 36 <P>First of all please try the latest CVS version of MPlayer as your bug |
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37 might already be fixed there. Development moves extremely fast, most problems |
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38 in official releases are reported within days or even hours, so please use |
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39 <B>only CVS</B> to report bugs. CVS instructions can be found at the bottom of |
7100 | 40 <A HREF="http://www.mplayerhq.hu/homepage/dload.html">this page</A> or in the |
41 README. If this did not help please refer to | |
42 <A HREF="documentation.html#known_bugs">the list of known bugs</A> and the | |
43 rest of the documentation. If your problem is not known or not solvable by our | |
44 instructions, then please report the bug.</P> | |
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45 |
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46 <P>Please do not send bug reports privately to individual developers. This is |
7100 | 47 community work and thus there might be several people interested in it. |
48 Sometimes other users already experienced your troubles and know how to | |
7814 | 49 circumvent a problem even if it is a bug in MPlayer code.</P> |
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50 |
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51 <P>Please describe your problem in as much detail as possible. Do a little |
7100 | 52 detective work to narrow down the circumstances under which the problem |
53 occurs. Does the bug only show up in certain situations? Is it specific to | |
54 certain files or file types? Does it occur with only one codec or is it codec | |
55 independent? Can you reproduce it with all output drivers? The more | |
56 information you provide the better are our chances at fixing your problem. | |
57 Please do not forget to also include the valuable information requested below, | |
58 we will be unable to properly diagnose your problem otherwise.</P> | |
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59 |
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60 <P>An excellent and well written guide to asking questions in public forums is |
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61 <A HREF="http://www.tuxedo.org/~esr/faqs/smart-questions.html">How To Ask Questions The Smart Way</A> |
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62 by <A HREF="http://www.tuxedo.org/~esr/">Eric S. Raymond</A>. There is another |
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63 called |
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64 <A HREF="http://www.chiark.greenend.org.uk/~sgtatham/bugs.html">How to Report Bugs Effectively</A> |
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65 by <A HREF="http://www.chiark.greenend.org.uk/~sgtatham/">Simon Tatham</A>. If |
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66 you follow these guidelines you should be able to get help. But please |
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67 understand that we all follow the mailing lists voluntarily in our free time. |
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68 We are very busy and cannot guarantee that you will get a solution for your |
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69 problem or even an answer.</P> |
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7101 | 71 |
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72 <H3>Where to report bugs?</H3> |
1612 | 73 |
1682 | 74 <P>Subscribe to the mplayer-users mailing list:<BR> |
7100 | 75 <A HREF="http://mplayerhq.hu/mailman/listinfo/mplayer-users">http://mplayerhq.hu/mailman/listinfo/mplayer-users</A><BR> |
76 and send your bug report to:<BR> | |
77 <A HREF="mailto:mplayer-users@mplayerhq.hu">mplayer-users@mplayerhq.hu</A></P> | |
6470 | 78 |
79 <P>The language of this list is <B>English</B>. Please follow the standard | |
7100 | 80 <A HREF="http://www.ietf.org/rfc/rfc1855.txt">Netiquette Guidelines</A> and |
81 <B>do not send HTML mail</B> to any of our mailing lists. You will only get | |
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82 ignored or banned. If you do not know what HTML mail is or why it is evil, |
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83 read this <A HREF="http://expita.com/nomime.html">fine document</A>. It |
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84 explains all the details and has instructions for turning HTML off. Also note |
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85 that we will not individually CC (carbon-copy) people so it is a good idea to |
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86 subscribe to actually receive your answer.</P> |
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7101 | 88 |
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89 <H3>What to report?</H3> |
1682 | 90 |
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91 <H4>System Information:</H4> |
1612 | 92 |
1682 | 93 <UL> |
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94 <LI>Your Linux distribution or operating system and version e.g.: |
5237 | 95 <UL> |
7100 | 96 <LI>Red Hat 7.1</LI> |
97 <LI>Slackware 7.0 + devel packs from 7.1 ...</LI> | |
5237 | 98 </UL> |
7100 | 99 </LI> |
100 <LI>kernel version:<BR> | |
101 <CODE>uname -a</CODE></LI> | |
102 <LI>libc version:<BR> | |
103 <CODE>ls -l /lib/libc[.-]*</CODE></LI> | |
104 <LI>X version:<BR> | |
105 <CODE>X -version</CODE></LI> | |
106 <LI>gcc and ld versions:<BR> | |
107 <CODE>gcc -v<BR> | |
108 ld -v</CODE></LI> | |
109 <LI>binutils version:<BR> | |
110 <CODE>as --version</CODE></LI> | |
111 <LI>If you have problems with fullscreen mode: | |
112 <UL> | |
113 <LI>Window manager type and version</LI> | |
114 </UL> | |
115 </LI> | |
116 <LI>If only the GUI is buggy: | |
117 <UL> | |
118 <LI>GTK version</LI> | |
119 <LI>GLIB version</LI> | |
120 <LI>libpng version</LI> | |
121 <LI>GUI situation in which the bug occurs</LI> | |
122 </UL> | |
123 </LI> | |
1682 | 124 </UL> |
125 | |
7101 | 126 |
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127 <H4>Hardware & drivers:</H4> |
1612 | 128 |
1682 | 129 <UL> |
7100 | 130 <LI>CPU info (this works on Linux only):<BR> |
6055 | 131 <CODE>cat /proc/cpuinfo</CODE></LI> |
7100 | 132 <LI>Video card manufacturer and model, e.g.: |
5237 | 133 <UL> |
7100 | 134 <LI>ASUS V3800U chip: nVidia TNT2 Ultra pro 32MB SDRAM</LI> |
135 <LI>Matrox G400 DH 32MB SGRAM</LI> | |
5237 | 136 </UL> |
7100 | 137 </LI> |
138 <LI>Video driver type & version, e.g.: | |
5237 | 139 <UL> |
7100 | 140 <LI>X built-in driver</LI> |
141 <LI>nVidia 0.9.623</LI> | |
142 <LI>Utah-GLX CVS 2001-02-17</LI> | |
143 <LI>DRI from X 4.0.3</LI> | |
5237 | 144 </UL> |
7100 | 145 </LI> |
146 <LI>Sound card type & driver, e.g.: | |
5237 | 147 <UL> |
7100 | 148 <LI>Creative SBLive! Gold with OSS driver from oss.creative.com</LI> |
149 <LI>Creative SB16 with kernel OSS drivers</LI> | |
150 <LI>GUS PnP with ALSA OSS emulation</LI> | |
5237 | 151 </UL> |
7100 | 152 </LI> |
153 <LI>If in doubt include <CODE>lspci -vv</CODE> output on Linux systems.</LI> | |
1682 | 154 </UL> |
1612 | 155 |
7101 | 156 |
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157 <H4>For compilation problems/errors</H4> |
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159 Please include these files: |
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160 |
6055 | 161 <UL> |
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162 <LI><CODE>config.h</CODE></LI> |
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163 <LI><CODE>config.mak</CODE></LI> |
1682 | 164 </UL> |
165 | |
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166 Only if compilation fails below one of these directories, include these files: |
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167 |
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168 <UL> |
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169 <LI><CODE>Gui/config.mak</CODE></LI> |
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170 <LI><CODE>libvo/config.mak</CODE></LI> |
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171 <LI><CODE>libao2/config.mak</CODE></LI> |
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172 </UL> |
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173 |
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174 |
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175 <H4>For configure problems</H4> |
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176 |
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177 Include <CODE>configure.log</CODE>. |
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178 |
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180 <H4>For playback problems</H4> |
1682 | 181 |
7814 | 182 <P>Please include the output of MPlayer at verbosity level 1, but |
7101 | 183 remember to <B>not truncate the output</B> when you paste it into your mail. |
184 The developers need all of the messages to properly diagnose a problem. You | |
185 can direct the output into a file like this:</P> | |
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186 |
8641 | 187 <P><CODE> mplayer -v [options] [filename] > mplayer.log 2>&1</CODE></P> |
5237 | 188 |
189 <P>If your problem is specific to one or more files, then please upload the | |
7101 | 190 offender(s) to:</P> |
5237 | 191 |
192 <P> <A HREF="ftp://mplayerhq.hu/MPlayer/incoming/">ftp://mplayerhq.hu/MPlayer/incoming/</A></P> | |
193 | |
194 <P>Also upload a small text file having the same base name as your file | |
7101 | 195 with a .txt extension. Describe the problem you are having with the |
196 particular file there and include your email address as well as the output | |
7814 | 197 of MPlayer at verbosity level 1. Usually the first 1-5 MB of a file are |
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198 enough to reproduce the problem, but to be sure we ask you to:</P> |
7100 | 199 |
5237 | 200 <P><CODE> dd if=yourfile of=smallfile bs=1024k count=5</CODE></P> |
1612 | 201 |
5237 | 202 <P>It will take the first five megabytes of <STRONG>'your-file'</STRONG> and |
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203 write it to <STRONG>'small-file'</STRONG>. Then try again on this small file |
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204 and if the bug still shows up your sample is sufficient for us. Please |
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205 <STRONG>do not ever</STRONG> send such files via mail! Upload it, and send |
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206 only the path/filename of the file on the FTP-server. If the file is |
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207 accessible on the net, then sending the <STRONG>exact</STRONG> URL is |
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208 sufficient.</P> |
1612 | 209 |
7101 | 210 |
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211 <H4>For crashes</H4> |
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213 <P>You have to run MPlayer inside <CODE>gdb</CODE> and send us the complete |
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214 output or if you have a core dump of the crash you can extract useful |
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215 information from the <CODE>Core</CODE> file. Here's how:</P> |
7101 | 216 |
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217 <H4>How to conserve information about a reproducible crash</H4> |
7100 | 218 |
7814 | 219 Recompile MPlayer with debugging code enabled: |
7100 | 220 |
5347 | 221 <P><CODE> ./configure --enable-debug=3<BR> |
7100 | 222 make</CODE></P> |
223 | |
7814 | 224 and then run MPlayer within gdb using: |
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225 |
7640 | 226 <P><CODE> gdb ./mplayer</CODE></P> |
1612 | 227 |
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228 You are now within gdb. Type: |
7100 | 229 |
5237 | 230 <P><CODE> run -v [options-to-mplayer] filename</code></P> |
7100 | 231 |
5237 | 232 and reproduce your crash. As soon as you did it, gdb will |
233 return you to the command line prompt where you have to enter | |
7100 | 234 |
5237 | 235 <P><CODE> bt<BR> |
7818 | 236 disass $pc-32 $pc+32</CODE></P> |
7100 | 237 |
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238 |
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239 <H4>How to extract meaningful information from a core dump</H4> |
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240 |
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241 <P>Please create the following command file:</P> |
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242 |
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243 <P><CODE>disass $pc-32 $pc+32<BR> |
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244 info all-registers</CODE></P> |
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245 |
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246 <P>Then simply execute the following on your command line:</P> |
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247 |
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248 <P> <CODE>gdb mplayer --core=core -batch --command=command_file > mplayer.bug</CODE></P> |
5237 | 249 |
7101 | 250 |
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251 <H3>General note</H3> |
1612 | 252 |
5237 | 253 <P>If something is quite big (logs for instance) then it is better to upload |
7640 | 254 it to the FTP server in a compressed format (gzip and bzip2 preferred) and |
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255 include only the path and filename in your bug report. Our mailing lists |
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256 have a message size limit of 80k, if you have something bigger you have to |
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257 compress or upload it.</P> |
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260 <H2>I know what I am doing...</H2> |
3228 | 261 |
5237 | 262 <P>If you created a proper bug report following the steps above and you are |
7814 | 263 confident it is a bug in MPlayer, not a compiler problem or broken |
7100 | 264 file, you have already read the documentation and you could not find a |
265 solution, your sound drivers are OK, then you might want to subscribe to the | |
266 mplayer-advusers list and send your bug report there to get a better and | |
267 faster answer.<BR><BR> | |
268 Please be advised that if you post newbie questions or questions answered | |
269 in the manual there, you will be ignored or flamed instead of getting an | |
270 appropriate answer.<BR> | |
271 So do not flame us and subscribe to -advusers only if you really know | |
7814 | 272 what you are doing and feel like being an advanced MPlayer user or |
7100 | 273 developer. If you meet these criteria it should not be difficult to find |
274 out how to subscribe...</P> | |
3228 | 275 |
1612 | 276 </BODY> |
277 </HTML> |